Training of trainers – NFL and interactive methods in Youth work – ACHIEVE

Lesson 24 – Communication – tips and tricks

General techniques

  • Make a short pause before reacting.
  • If someone pushes you don’t push back.
  • Ask questions containing “What?” and “How?”. Restrain yourself from asking “Why?”
  • Use and encourage sentences beginning with “I”.
  • Describe behavior but do not make judgements.
  • Check if the others understand what the conversation is about.

Four mistakes that creates inequality in the group

  1. Emotional – giving importance to a certain person
  2. Informational – more information given to a certain person.
  3. Behavioral more attention given to those who we like.
  4. Quantity of feedback – permanent positive feedback given to a preferred person.

Guideline for formulating feedback

1. I felt / I saw / I observed… that you… (facts, specific behavior)
2. For me / I felt / I think … (feelings, thoughts, impressions)
3. I would have done differently / Next time could improve / I think you might be more effective if … (suggestions; improvements).

Effective questions…

  • Give chances to the others to discover the answers on their own.
  • Are asked with the idea that the person who is asked knows the answer
  • Are open and therefore cannot be answered with only “yes” or “no”
  • Create positive attitude, self-respect and trust in the others
  • Do not give to the others our answers as they may not like them.
  • Do not judge weather something is right or wrong but extract answers which are appropriate for the moment.
  • Do not contain hidden threat.
  • Lead to answers which are neither better nor worse than the others but are just correct for the individual in that moment.


The training program “Training of Trainers” is an educational product that is currently missing in the partner countries – Bulgaria, Cyprus and Romania. Due to the early stage of development of the youth sector and youth work in these countries the educational materials aimed at non-formal learning are still limited and insufficient. The lack of adequate educational framework for training of youth workers in the field of formal education leads to inefficient use of the capacity of professionals.

This course fills a gap in the youth sector, namely the need of methodologies for the preparation of trainers, who are able to train youth workers. This course will set the basis for the preparation of teams of trainers of youth workers. The course will serve the goal of development of youth work in the participating countries and other interested parties. A large number of youth workers can be trained according to the methodology at national and international level to use and promote non-formal learning as a tool to enhance the realization of young people in the labor market and increase their social cohesion.

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