Training of trainers – NFL and interactive methods in Youth work – ACHIEVE

Lesson 24 – Communication: How to deal with disruptive behavior – text

text lesson

Too talkative – well informed, too inpatient, willingness to direct discussion:
  • Avoid sarcasm
  • Make them slow down with a challenging/provocative question
  • Leave the group to exercise control
  • Interrupt them with the following: “This is an interesting position. Let’s see what the others think”
 Strong arguments – martial person, shows good sense for the topic, shows impatience:
  • Avoid that the person puts in the corner, try to find something new and important in the words of the participant
  • Try to stimulate the others to express some opinion and to continue onward
  • Explain that there is no problem if common agreement is not reached
  • Talk in private with the participant, understand if there is a problem and try to solve it
Fast reactions and excessive helpfulness – they can help you but can exclude the others from active participation:
  • Stop them tactfully by asking questions to the others
  • Thanks the participant and suggest “to give something to do to the others as well”
  • Use them to summarize
  • Use non-verbal methods to stop them
Interpersonal clashes – two or more participants are engaged in interpersonal conflict in order to control or to impose their opinion:
  • Suggest some position of mutual agreement
  • Redirect the attention to the agenda or the goals
  • Include a neutral participant in the discussion” “Bill, what do you think about…?”
  • Remind about following the general rules (without personal attacks, mutual respect), tell them that you will exclude them from the discussion
Absent-mindedness – lack of ability to concentrate on the problem and to extract conclusions:
  • Thank the participant and continue
  • Smile and say that the position is interesting and give a hint that in this way you are “turning a bit from the initial plan”
  • Remind that the time is limited and you still have lots of things to do
Stubborn – conflict personality, loaded with prejudices, relentless:
  • Throw the opinion of the participant to the group
  • Suggest to discuss the question later
  • Suggest to the participant to accept for a moment the position of the group
Moaning – tries to get pampered and always have something to complain about:
  • Make the participants to react “Betty, how would you react?”
  • Remind that the time is limited “Can we continue?”
  • Suggest that you will discuss it latter
Side conversations – can be related to the topic or can be personal:
  • Turn to one of them by name and ask some simple question
  • Turn to one of them repeating the last opinion they expressed and ask them what they think about the topic
  • Get closer pretending it is unintentionally and without making it too obvious position yourself in the personal space of the people talking
Not too expressive – is not capable of expressing clearly their thoughts with words:
  • Say “Let me try to repeat what I heard you say”. Try not to change the initial idea
Wrong comment – wrong understanding of the topic of conversation:
  • Approach carefully, try not to put then in uncomfortable situation. Suggest “I understand your position, can we combine it with…?”
  • Paraphrase the question
Asks about your opinion – can be trying to provoke you or completely honestly wants you to get involved:
  • Avoid to solve the problems of the group in general and never take side
  • Chose some other member of the group to answer
  • Say “I have and opinion but prefer not to share it because I do not want to influence the group”
Refuses to participate – is bored, feels insecure or thinks that they are on a higher level/better than the others:
  • Try to wake up some interest by asking them about their opinion
  • Point out someone who is closer to that person and make them talk
  • Express gratitude for their contribution when they get involved in the discussion.


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The training program “Training of Trainers” is an educational product that is currently missing in the partner countries – Bulgaria, Cyprus and Romania. Due to the early stage of development of the youth sector and youth work in these countries the educational materials aimed at non-formal learning are still limited and insufficient. The lack of adequate educational framework for training of youth workers in the field of formal education leads to inefficient use of the capacity of professionals.

This course fills a gap in the youth sector, namely the need of methodologies for the preparation of trainers, who are able to train youth workers. This course will set the basis for the preparation of teams of trainers of youth workers. The course will serve the goal of development of youth work in the participating countries and other interested parties. A large number of youth workers can be trained according to the methodology at national and international level to use and promote non-formal learning as a tool to enhance the realization of young people in the labor market and increase their social cohesion.

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